Case Study - Tracesmart Ltd
“We were keen to install a state-of-the-art virtualised voice system in our new offices and TWL’s proposal met all of our requirements. We work very much in a virtual environment and we were impressed with how smoothly the installation went. TWL delivered exactly what was promised.”
Project Description
Specialist people tracing agency, Tracesmart moved into brand new premises on the top floor of Global Reach in Cardiff Bay. The company required a state-the-art virtualised telephony solution to sit on their VMware platform and work with Sip trunks.
TWL was chosen by Tracesmart to supply a virtualised Mitel solution with a main office system which sits on the company’s VMware platform (a virtualized IT infrastructure that lets the company reduce overall costs while increasing the efficiency, utilization, and flexibility of the system.) An additional disaster recovery system which is also virtualised has been placed at a remote data centre. Initially the system will work with fixed digital lines using a border gateway.
Solution
Mitel 3300 Enterprise Virtual.
Benefits
- Virtualised voice platform utilising VMware
- Voice mail to emailPhone manager software
- Call logging Solution Recording of calls
- Greater flexible working for employees