TWL Streamlne New HelpdeskTWL Streamline Incoming Customer Service Inquiries
Simon Spurr, PerlDesk Help Desk and Email Management SoftwareWe've decided to have a little shake up at TWL and appoint Simon Spurr as our dedicated Customer Service Advisor.
Simon has been with us for just over 6 months and has over 5 years previous BT customer service experience.
We aim to deliver the great customer service you need with a new robust system that organises and streamlines our helpdesk and emails, enabling Simon to deliver fast, accurate support
To help us do this we've installed PerlDesk that is trusted by over 7,000 companies worldwide to manage customer support services.
This web-based help desk solution and email management software streamlines web- and email-based requests, improving our customer support quality, efficiency, and response time. Were aiming to deliver answers quicker and with an intuitive interface Perldesk makes it easy for you to find answers in FAQs, troubleshooters, and articles instantly.
Your inquiries will be kept moving along automatically through direct emails and web requests which will improve response quality,by making us more acountable. So if you fancy a sneak peek of how it looks and works pelase goto
Customer login http://support.twlvoiceanddata.co.uk Or if you have any issues no matter how small please email
Customer login http://support.twlvoiceanddata.co.uk
Engineers login http://support.twlvoiceanddata.co.uk/cgi-bin/staff.cgi
Email address to report faults helpdesk@twlvoiceanddata.co.uk Story By: Editor Date : 09-09-2009 |
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