Customer Charters
That is why we have developed a unique Customer Charter that sets out the exceptional service levels we provide.
What you can expect:
Sales
A response by one of our team within 24 hours of your initial enquiry.
The solution to be provided for the agreed contract sum.
A service response from your account director within 24 hours of making your call.
To be included in the customer care programme.
To deal with real people not an automated call centre.
To have access to our technical support team when you need it.
Maintenance
To log your maintenance call by whichever method suits you best telephone or email to our helpdesk.
Your call to be acknowledged and scheduled in the system within 1 hour and an engineer call-back to have been made.
To be advised of proposed resolution within 8 working hours of your call be logged.
If your call is not urgent but still necessitates an engineers visit then this will be undertaken within 48 hours (2 working days) or your call being placed. However if you the nature of your call is urgent we will have an engineer with you within 4 working hours.
To be included in our customer care programme.
Our customer care programme includes:
A customer service interview after installation.
Regular mailings giving you the very latest developments in the telecommunications industry.
Regular contact at predefined intervals.
Access to our after sales team for any service issues or to discuss further development of your communication needs.
