Telephone System Maintenance
The disruption to business caused by a communication breakdown is something no company wants to experience.
Our maintenance services ensure that this is one area our clients don’t have to worry about. From fixing a faulty handset to recovering the whole system, our engineers can provide you with expert support when you need it. We offer flexible maintenance contracts to suit your needs from round the clock maintenance to those companies with mission critical needs or flexible pay as you go cover.
We endeavour to ensure that you see the same engineer each time you need to call us to your business as he or she will be familiar with your set up and likely to sort our your problem within the shortest possible time.
Our maintenance services ensure that this is one area our clients don’t have to worry about. From fixing a faulty handset to recovering the whole system, our engineers can provide you with expert support when you need it. We offer flexible maintenance contracts to suit your needs from round the clock maintenance to those companies with mission critical needs or flexible pay as you go cover.
We endeavour to ensure that you see the same engineer each time you need to call us to your business as he or she will be familiar with your set up and likely to sort our your problem within the shortest possible time.
Maintenance packages...
At °twl we understand that our clients’ needs differ and that a ‘standard’ contract may not always meet your specific requirements so we have developed a number of different packages to ensure we can deliver what you the client want. In addition you can further upgrade your service levels to include:
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4 hour response time
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Saturday cover
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24 / 7 / 365 cover
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on-site engineer
If you want to discuss your specific requirements further please give us a call on 0800 2 300590 and we will be happy to provide you with a tailored quote or Click HERE.
Why choose °twl to maintain your system?
Why choose °twl to maintain your system?
One point of contact
Allow °twl to log and track network faults on your behalf. Our experience of dealing with faults directly provides you with a hassle free quality of service.
Ongoing support
twl offer ongoing maintenance support beyond manufacturer cover, which will extend the life of your system and mean that you don’t have to upgrade until you are ready to do so!
twl offer ongoing maintenance support beyond manufacturer cover, which will extend the life of your system and mean that you don’t have to upgrade until you are ready to do so!
Dedicated helpdesk
We offer a dedicated helpdesk that will track your call to resolution, irrespective of your telephone system, network provider or location.
Account management
You will have a telephone-based account management team who will provide you with regular account reviews and keep you up-to-date with new developments and provide you with independent advice. In addition you will have a client relationship manager who will meet with you on a regular basis.
Service level agreements
Our engineers are committed to return clients’ calls within 1 hour and fault management is tailored to meet agreed service level agreements as per maintenance contract in place.
Project management
We are fully equipped to provide dedicated support for large and small-scale implementations / migrations through an experienced and fully committed project management team.
Remote telephone programming changes
These will be made within 24 hours of your request.
some of the areas we cover
Bridgend, Aberdare, Abergavenny, Aberystwyth, Barry, Blackwood, Brecon, Builth Wells, Caerphilly, Cardiff, Cardigan, Carmarthen, Cheltenham, Cinderford, Coleford, Ebbw Vale, Hereford, Lampeter, Ledbury, Leominster, Ludlow, Lydney, Merthyr Tydfil, Monmouth, Newport, Newtown, Pontypool, Port Talbot, Risca, Ross on Wye, Swansea, Talbot Green, Tewkesbury, Tonypandy, Tredegar,Treorchy, Wellington, Wrexham.
