Port of Milford Haven

  • Sector: Ports

“We have been pleased with the way that TWL has handled the switch over between the old telephone system”.

— Andy Jones, Deputy Chief Executive of The Post of Milford Haven

Background

The Port of Milford Haven is the UK’s largest energy port. A 24/7 operation, the port offers a range of marine services, as well as owning and operating Pembroke Port, Milford Marina and Fish Docks. TWL Voice and Data has a long-standing relationship with the Port, having worked with them for 16 years.

Solution

After a vigorous tender process TWL Voice and Data supplied The Port of Milford Haven with new phone systems across three sites and two port offices. Our work included:

  • A detailed and thorough review of The Port of Milford Haven’s current systems to identify the client’s needs whilst maintaining a strict budget
  • Installation of new phones system across all required sites
  • Installation of new management software to The Port of Milford Haven’s computer network, allowing users to dial internally and transfer calls from their screens
  • Implementation of a new call system, saving The Port of Milford Haven money on line rental and call charges over the next three years

TWL Voice and Data had several discussions and meetings with the client to identify the precise needs of the client. It was apparent that the inclusion of new and developing technology was the key to fulfilling this project and matching the needs of The Port of Milford Haven within their budget parameters. The new systems will allow seamless internal dialling, transferring of calls and the new management software will report on active users across all sites. This integrated network will provide The Port of Milford Haven with a more efficient and reliable system at a lower cost than its previous network.

Customer’s view

Andy Jones, Deputy Chief Executive of The Post of Milford Haven said: “For us, the ability to deliver excellent customer service will be the most important outcome of this investment, whether that be internal or external. We have been pleased with the way that TWL has handled the switch over between the old telephone system and the new one, with extremely limited disruption, and we look forward to making further improvements in the future”.