St David’s Hospice Care

  • Sector: Charitable

“We are delighted that our working relationship has evolved into us becoming their charity partner for 2013”. — Adrian Hadley, Deputy Chief Executive of St David’s Hospice Care

Background

St David’s Hospice Care is a hospice that provides free and comprehensive palliative care service of excellence throughout the unitary authorities of Newport, Caerphilly and Monmouthshire for people, their families and carers facing a progressive life threatening illness which is no linger curable. St David’s has grown to become the UK’s largest provider of hospice at home care, caring for over 2,600 patients and families every year, at a cost of £4.6 million. They are currently providing care for for over 3,200 patients with cancer and other life-limiting illnesses.

Solution

TWL installed a Siemens OpenScape MX V3 system with 80 handsets into St David’s new offices. The feature rich system offers offers a voicemail to email service, a presence feature which allows staff to view where people are based and all users have access to my Portal which allows them to record calls on demand.

Helping to Give Back

Andrew Nicholson, managing director of TWL, said: “Having worked closely with the charity over the last couple of months managing their telecoms requirements, we have got to see firsthand the difference they make to patients and families at this very difficult time. When considering which charity we would support in 2013, it was a unanimous decision amongst our team to fundraise for them. We have various events already in the calendar and hope to raise as much money as we can over the course of the year.”

Get in touch

If you’d like to know more about our services please call us on 02920 839 100 or email info@twlvoiceanddata.co.uk