Telephone System - Add-ons

OAK's Call Recording system RECORD is a comprehensive extension and line side recording solution packed with innovative features to search, record, play and archive calls. RECORD meets all your needs whether you need to capture and retrieve calls with the minimum of fuss for regulatory compliance or for business improvement through higher levels of customer satisfaction. It works with all technologies – ISDN, SIP and VoIP – in whatever combination you have chosen for your business and includes high level encryption.

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  • Resolve Disputes
    Find calls quickly and email an extract of the call to your client to confirm contract details
  • Demonstrate Compliance
    For many organisations it is necessary to show that FSA rules have been followed
  • Monitor Quality
    Review calls to ensure that all clients have been dealt with professionally at all times
  • Improve Performance
    Work with staff to develop their telephone and telesales techniques
  • Share
    Share conference calls and online meetings with business colleagues

 

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To find out more call us on 029 20 839 100, request a call back or email us.

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Specialising in EXCEL structured cabling systems, which allows you to carry voice & data in any format.

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